Terms and Conditions

Payment Methods

Please ensure to fill in your telephone number on the website Order Form and we will call you to get payment.

When ordering from us for delivery overseas you may be subjected to import duties and taxes, which are levied once the package reaches the specific destination. Any additional charges for customer clearance must be borne by you. We have no control over these charges and cannot predict what they will be.

How will I know my order was accepted?

When you place an order to purchase a product we will send you an e-mail confirming receipt of your order. We will then follow up with a telephone call to process the payment and your order will then be sent out.

Postage and packaging

UK Deliveries

All purchases are sent by Royal Mail Delivery in the UK, which must be signed for.

Prices and Product Details

All prices are quoted in £ Pound Sterling.

All products are subject to availability and may be withdrawn from sale at any time.

If part of your order is not available we will contact you for authorisation to make a partial shipment, or to ship alternative products.

We reserve the right to make changes to our web site including prices, products and terms and conditions without any notice being given.

Damage and Tracing Parcels

In the event that your goods are damaged in transit, please contact us within 24 hours of receipt. If you fail to do so, or if goods have been signed for as received in good condition we will not be able to offer a refund.

If products are not delivered please contact us for details of the tracking and tracing procedure.

If orders are considered to be lost in transit after a reasonable time has elapsed, we shall at our discretion either refund or resend the order.

Returns and Unwanted Goods Policy

Faulty Goods

Faulty goods must be returned within 7 days of purchase in their original packaging. Please state the fault discovered. We will either refund in full, or replace the items free of charge after they have undergone a quality control check.

Unwanted Goods

Unwanted goods must be returned within 7 days of purchase, unworn and unused, in their original packaging at the purchaser’s expense. Refunds will be made by the original payment method, as soon as the items are received. Postage in either direction will not be refunded. Please quote your original Invoice Number when returning goods. We request that you send the items by Special Recorded Delivery that insures you for the value of the goods, as we cannot be held responsible for goods that fail to reach us.

All international custom duties and sales taxes are non-refundable for shipments.

When emailing for a return please state your Invoice number, reason for return, and full contact information including name, address and daytime and evening telephone numbers.

Exchanges are only possible if an item is available. We can only exchange faulty items for the same item subject to availability. If you wish to exchange please make your request clear. Exchanges can only be despatched after the return goods have been received and undergone a quality control check.

Out of stock items

We carry many items in stock, however there are some items, which may be on re-order. We will make every effort to expediate your order and be realistic in our estimated delivery time.


All contents included in this website, such as text, graphics, images, logos and button icons belong to Indigo Boo Ltd and are protected by international copyright laws.